Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We hope you will be happy with your purchase but should there be an unexpected problem we are happy to refund or exchange products returned within 7 days of receipt. Your right to cancel can be exercised in writing by emailing us at [email protected].
Under the Distance Selling Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. We are sorry but food cannot be refunded or exchanged unless faulty. We are happy to refund or exchange products returned within 7 days of receipt. It is important that items are returned in perfect condition so please take care of them and pack them appropriately.
Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery. If the item is no longer available, you will receive a notification and a refund. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.